Need to RETURN something?
- Subject line should say: "RETURN REQUEST: Order (your order # here)
- Which item(s) from your order, you wish to return
- Why you want to return the item(s)
Once received, we will refund you the cost of your item(s) minus shipping and return shipping.
Need to EXCHANGE something?
- Follow the instructions above, but mention in the email, that you wish to exchange.
- Go ahead and purchase the item you DO want from our website!
- Once we get your return, we'll refund you (minus) shipping, and in the meantime, your new order will be shipped out to you
You can return products (purchased from our site only - in person, and independent retailers excluded) within 14 days of delivery (pre-sale exceptions, final sale exceptions), as long as it still has tags on it, and is unworn, new, pet hair and odor-free.
PLEASE don't just ship your item back - we MUST handle returns this way.