We will gladly refund all full priced, unwashed/unworn/tagged merchandise in its original condition within 30 days of delivery. Proof of purchase required.
“Final sale” means final sale, period. If you do get stuck with something on final sale that doesn't work for you, sell it on Youer Rediscovered.
What counts as final sale? Anything discounted on our site and during certain sales events (details below).
- Warehouse Sales
- Memorial Day Sale
- Women Led Wednesday
- Black Friday/Cyber Monday
- Mystery Box Sale
Refunds may not be issued if products:
- have pet hair
- have deodorant marks
- have noticeable odor (body odor or other)
- have been laundered (or smell of laundry soap)
- are labeled 'clearance' or 'final sale'
- have visible signs of wear
- are missing tags (you may be charged a fee to replace the tags)
If you send something back to us that meets any of the above criteria, don't expect a courtesy email explaining why you didn't get refunded, and don't expect us to ship it back to you. It costs our team a lot of money to examine it and we're not covering the return shipping to you.
Once we receive your item(s) and verify quality, we will refund you the cost of the returned merchandise minus a flat rate of $11 (per order) for the return shipping/handling (US only, at this time we're not able to accept international returns).
DO NOT simply send your product back to the return address on your package. You MUST use our platform, and we cannot guarantee that you will get a full refund if you do this.
Returns take up to 10 business days to be processed once they arrive at our facility.
Once we process your refund, you will be automatically emailed.
Refunds are credited to the original form of payment, and your payment provider may take additional time to post to your account. If your purchase was made with a gift card, you will be refunded a credit onto a new gift card.
Exchanges: To exchange an item for a different size, we must process it like a return. Please purchase the size/item you DO want, then follow the instructions above to return the unwanted size/item.
International returns/exchanges: please note, at this time we are unable to process or accept international returns.
Canceled orders: Please note, any orders that you wish to cancel after placing are subject to a $5 restocking fee.
If your initial purchase is at a different price than your exchange purchase (for example, we have a limited promotion running) we will ONLY refund the initial purchase price.
*Note: we do not offer price adjustments on sales events, taking place after the time of your purchase. Discounts (including referral and affiliate) cannot be applied retroactively. Once your package has left our facility the contents are no longer our liability. We are not responsible for replacing stolen, lost or damaged packages. Route Package Protection is available as an add-on at check out to cover stolen, lost or damaged packages.
Questions? Email us at email@example.com